As a first-line People Manager in Customer Success at Secureframe, lead a team of Customer Success Managers (and/or Associates). Your impact comes through your team by translating company and department goals into team objectives, coaching individuals, and overseeing day-to-day operations to ensure exceptional customer outcomes.
Job listings
$62,000–$62,000
USD/year
The Manager, Member Services role is responsible for leading the Member Services team to ensure exceptional customer service while providing support to the amazing team. The manager provides consistent leadership presence as well as collaborates with a team of leaders across Global Support. This role involves supporting supervisors, improving processes, managing recruitment, and facilitating communication.